Q & A

Questions Answered

We have compiled some of the most frequently asked questions about our store and its services. If you should have a specific question, please call 610-647-2266, Toll Free at 855-582-0910 or send an email to contact@kohlermanrx.com.

What are the store hours?
We are open seven days a week with the following store hours:
– Monday through Friday, 9 am – 8 pm
– Saturday, 9 am – 5 pm
– Sunday, 9 am – 4 pm

Do you have an emergency number I can call during non-store hours?
Yes, the emergency contact number is 610-996-4634.

I noticed you offer prescription delivery. When do you deliver?
Delivery requests received by noon will go out before 5 pm the same day.

Where do you deliver for free prescription delivery?
We deliver within a five-mile radius of our store, including Charlestown, Frazer, West Goshen, Berwyn, and Chesterbrook.

How do I request a delivery?
To request a delivery, please call our pharmacy at 610-647-2266.

Do you offer compounding services?
Yes, Kohlerman Pharmacy offers compounding services.

What is compounding?
Compounding is where pharmacists tailor medications to fit the needs of the patient. Preparation of these specialized products is not available in most pharmacies. One of the primary reasons why pharmacists compound prescription medications is that the medication is not commercially available in the required dosage form. Many patients are allergic to preservatives or dyes, or are sensitive to standard drug strengths.

What forms of payment does Kohlerman Pharmacy accept?
Kohlerman Pharmacy accepts major credit cards – Visa, MasterCard, Discovery and American Express, in addition to personal checks and cash.

How long do online refill requests take?
Online refill requests are generally filled within one hour after online submission is received. If we need to contact your doctor it may take longer.

Do you accept all prescription plans?
Most prescription plans are accepted at Kohlerman Pharmacy and we offer competitive cash pricing. Prescription plans we accept include (but are not limited to) AETNA, Blue Cross/Blue Shield, Caremark, Medicare, and United Healthcare. Not sure whether we accept your coverage? Just come in or call us.

Do you rent health care equipment?
Health care equipment such as walkers and wheel chairs are available for rent and can also be purchased.

What type of medical supplies does Kohlerman Pharmacy carry?
We carry a full range of medical supplies, from items such as bandages and tapes to glucose monitor strips and lancets.

Are special orders accepted for hard-to-find items?
Yes. Orders are typically received in store the next day, except on Saturday and Sunday.

Do you fill prescriptions with name brand or generic drugs?
We fill prescriptions with the cost-saving generic drug whenever possible unless your doctor specifically asks us to fill it with the name brand.

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